maxin88 Privacy Policy

1.Introduction

1.1 maxin88 ("we", "us", "our") operates the online gaming and sports betting platform accessible at maxin88.co and through associated mobile applications (collectively, the "Platform"). This Privacy Policy governs the collection, use, storage, and disclosure of personal data submitted to or collected through the Platform.

1.2 This Privacy Policy should be read in conjunction with the maxin88 Terms & Conditions, which together form the complete agreement governing your use of the Platform.

1.3 If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection team at [email protected].

2.Personal Data We Collect

2.1 maxin88 collects the following categories of personal data from Members and Platform visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (for KYC verification purposes).
• Contact Data: Email address, mobile phone number, and residential address (including city, state, and postcode).
• Financial Data: Payment method details including e-wallet account identifiers (e.g., Touch n Go eWallet, Boost), bank account numbers, and transaction history. We do not store full credit or debit card numbers on our systems.
• Account Data: Username, encrypted password, account preferences, deposit and withdrawal history, bonus usage, and game activity records.
• Technical Data: IP address, device type and identifier, browser type and version, operating system, referring URL, and session duration.
• Usage Data: Pages visited, games played, bet amounts, features accessed, and interaction patterns within the Platform.
• Communications Data: Records of your correspondence with maxin88 customer support, including live chat transcripts and email exchanges.

3.How We Collect Personal Data

3.1 maxin88 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, completing responsible gaming assessments, or contacting customer support.
• Automated technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and navigate the Platform.
• Third-party sources: Identity verification data from authorised KYC and anti-money laundering service providers; fraud prevention data from specialist screening agencies; and marketing attribution data from our advertising partners where applicable.

4.Purpose of Processing Your Data

4.1 maxin88 processes your personal data for the following purposes:

• Registering and managing your maxin88 account;
• Verifying your identity and age (21+ requirement) in compliance with our KYC obligations;
• Processing deposits, withdrawals, and other financial transactions in MYR;
• Providing and improving the Platform's features, games, and sportsbook;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities;
• Complying with applicable laws, regulations, and gaming licence conditions;
• Communicating with you regarding your account, transactions, promotions, and Platform updates;
• Administering responsible gaming tools including deposit limits, self-exclusion, and cool-off periods;
• Analysing aggregate usage patterns to improve Platform performance and user experience;
• Resolving disputes and enforcing our Terms & Conditions.

5.Legal Basis for Processing

5.1 maxin88 relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the maxin88 Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable anti-money laundering, know-your-customer, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving the quality of our services, where such interests are not overridden by your data protection rights.
• Consent: Where we have obtained your explicit consent for specific processing activities, including direct marketing communications. You may withdraw consent at any time by contacting us at [email protected].

6.Data Sharing & Disclosure

6.1 maxin88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes.

6.2 We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: Including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and card payment networks, solely to process your financial transactions.
• Identity verification providers: Authorised KYC and AML screening services used to verify your identity and assess fraud risk.
• Game content providers: Third-party game studios (such as PG Soft, Pragmatic Play, and Evolution Gaming) may receive your account session data as required to deliver game content and record outcomes.
• Regulatory authorities: Disclosure to gaming regulators, financial intelligence units, or law enforcement agencies where required by applicable law or a valid legal order.
• IT and infrastructure providers: Cloud hosting, data analytics, and cybersecurity vendors engaged under strict data processing agreements to support Platform operations.

6.3 All third-party recipients of your data are contractually bound to process such data only for specified, limited purposes consistent with this Privacy Policy.

7.Cookies & Tracking Technologies

7.1 maxin88 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for Platform functionality, including session management and login state persistence. These cannot be disabled without affecting core Platform features.
• Analytics cookies: Used to collect aggregated data on Platform usage patterns to improve the user experience. These are anonymised where possible.
• Preference cookies: Store your display preferences, language settings, and account customisations between sessions.

7.2 You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform, including the ability to remain logged in to your maxin88 account.

8.Data Retention

8.1 maxin88 retains your personal data for the duration of your account's active status and for a minimum of five (5) years following account closure, or for such longer period as may be required by applicable gaming or financial regulations.

8.2 Transaction records and KYC documentation are retained for a minimum of seven (7) years in compliance with anti-money laundering legislation.

8.3 Communications data, including customer support interactions, is retained for a period of three (3) years from the date of the interaction.

8.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

9.Your Data Protection Rights

9.1 Subject to applicable law, you may have the following rights in relation to your personal data held by maxin88:

• Right of access: The right to request a copy of the personal data maxin88 holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to restrict processing: The right to request that maxin88 limit the processing of your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format for transfer to another controller, where technically feasible.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.

9.2 To exercise any of the above rights, please submit a written request to [email protected]. maxin88 will respond within 30 days of receiving a valid request. We may require identity verification before processing your request.

10.Data Security

10.1 maxin88 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These include:

• SSL/TLS encryption for all data in transit between your device and maxin88 servers;
• Encrypted storage of sensitive personal data and financial records at rest;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing by independent cybersecurity professionals;
• Two-factor authentication options for Member accounts;
• Automatic session timeout to reduce exposure from unattended devices.

10.2 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, maxin88 will notify affected Members and relevant regulatory authorities in accordance with applicable breach notification obligations.

11.Minors

11.1 The maxin88 Platform is strictly for users aged 21 and above. maxin88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account.

11.2 If you have reason to believe that a minor has registered a maxin88 account, please contact us immediately at [email protected].

12.Changes to This Privacy Policy

12.1 maxin88 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

12.2 Material changes to this Privacy Policy will be communicated to registered Members via email or an in-Platform notification prior to taking effect. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

13.Contact Us

13.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maxin88, please contact our Data Protection team:

Email: [email protected] (plain text — not a link)
Support: 24/7 live chat available within the maxin88 Platform

13.2 We aim to respond to all privacy-related enquiries within 5 business days and to fully resolve data subject requests within 30 calendar days.